At TipToeLane, we prioritize customer satisfaction by making the return process straightforward, transparent, and stress-free. Our return policy ensures that customers can shop with confidence, knowing they have a reliable solution if their purchase does not meet expectations.

Return Conditions

To be eligible for a return, the following conditions must be met:

Timeframe:

• Items must be returned within 30 days of delivery. Returns initiated after this period may not be eligible for a refund or exchange.

Product Condition:

• Products must be returned in their original condition, unused, and undamaged.
• All original tags, labels, and packaging must be intact and included with the return.

Exclusions:

Certain items are non-returnable due to their nature. These include:

• Personalized or custom-made products (e.g., monogrammed items).
• Perishable goods (e.g., fresh food, flowers).
• Hygiene-sensitive items (e.g., opened beauty products, undergarments).
• Digital products and services once downloaded or accessed.

Exceptions to this policy will be clearly stated on the product page or during checkout.

Return Process

We’ve designed a simple, step-by-step process to make your return experience as seamless as possible:

Initiate the Return:

• Contact our support team at returns@tiptoelane.com and provide your order details, including the order number and reason for the return.
• Attach photos of the item if it arrived damaged or defective to expedite the review process.

Receive Authorization:

• Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed shipping instructions, including the return address.
• Returns without an authorized RAN may not be processed.

Ship the Product:

• Package the item securely to prevent damage during transit.
• Include the original receipt or a copy of your order confirmation email.
• Ship the product using the provided instructions, and retain your shipping receipt for reference.

Refund Processing:

• Once we receive and inspect the returned item, we will initiate the refund process.
• Refunds will be issued to the original payment method within 5–7 business days after the return is approved.

Additional Notes

• Exchange Option: If you'd prefer an exchange instead of a refund, let us know when initiating the return. Exchanges are subject to product availability.
• Shipping Costs: Return shipping costs are generally the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).
• Damaged or Defective Items: In the rare event that you receive a damaged or defective product, we will cover all return shipping expenses and offer a full refund or replacement.

For further questions or assistance, please contact us at returns@tiptoelane.com. Our team is here to help you every step of the way. Thank you for choosing TipToeLane for your shopping needs!